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Spotlight
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Welcome to CrossTalk, a Telco-Broadband publication designed to provide you with timely, valuable information in a clear and simple format. Crosstalk strives to provide a centralized guide to the latest market research and technology advancements that allow our industry to stay competitive, reduce customer churn, and increase profitability. We will also provide updates on the latest developments here at Actiontec. We hope you enjoy this issue, and continue to look for our updates in the future. We also look forward to any feedback you may have on how we can make this newsletter more valuable to you.
Spotlight

OTT Conference
The 2nd annual OTT (Over-The-Top TV) Conference convenes in San Jose on March 1-2, 2011. Featuring 4 executive panels and over 300 decision-makers and executives in attendance, the OTT Conference is one of the must-attend conferences of the year, especially if you're invested in the future of TV delivery and consumption. Over-The-Top TV (generally defined as Internet and Broadband TV) is considered the choice of the next generation of media users, and they come to the table with new needs and new expectations. Come join leading innovators, analysts, and technologists, and help shape the future of TV.
For more information, click here.

BMMA 2011 Annual Meeting/Seminar
BMMA (Broadband Multimedia Marketing Association) is a non-profit organization formed to enhance business prospects in the telco industry. The 2011 Annual Meeting & Seminar, scheduled for March 7-11 in Atlantic Beach, FL (near Jacksonville), provides an open environment where carriers can freely share the challenges of the telco industry. The agenda includes a roundtable discussion on premium tech support, a benchmarking content discussion, and a question/answer forum with the BMMA board of directors. Non-members are encouraged to attend.
For more information, click here.

CTIA Wireless 2011
Slated for March 22-24 at the Orange County Convention Center in Orlando, FL, CTIA Wireless 2011 is a premier event on the telco convention calendar. It represents a $1 trillion global marketplace and brings together wireless and converged communication, wireless broadband, and the mobile web, and is where the wireless world meets for three days of intense learning and networking. With its huge expanse of exhibit space, the power of drawing thousands of professionals, and roster of top-level industry speakers, CTIA Wireless 2011 is sure to be a telco conventioneer's highlight.
For more information, click here.

FREE Market Research

2011 Wireless Customer Care Performance Study - from JD Power & Associates
"Now in its ninth year, the semiannual study provides a detailed report card on how well wireless carriers service their customers in three contact methods: telephone calls with customer service representatives (CSR) and/or automated response systems (ARS); visits to a retail wireless store; and on the Web. Within each contact method, the study measures satisfaction and processing issues, such as problem-resolution efficiency and hold-time duration. T-Mobile ranks highest in wireless customer care performance for a second consecutive time with an overall score of 758. Verizon Wireless follows in the overall rankings with a score of 743..."
For more information, click here.

Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010-2015 - from Cisco
Cisco recently released its "Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010-2015" white paper. Filled with pertinent facts, charts, and forecasts, the 27-page study is actually an omnibus of data focused directly on the telecom industry, providing an overview from which almost countless details can be gleaned. Need to know what percentage of smartphone and tablet data traffic will be offloaded onto dual-mode and femtocell traffic in the coming four years? There's a table for that. Want to find out how much traffic is multiplied using today's high-end devices? There's an infographic for that. Cisco's "Visual Networking Index" is highly recommend for anyone with even the slightest interest in where the telecom is today, and where it might be going tomorrow.
For more information, click here.

PAY FOR Market Research

Just a reminder: the following section highlights only some of the reports currently available. To get a full listing, click here.
US Residential Broadband Service: Speed Continues to Rise, Pricing Holds Steady - from InStat

"US Internet service providers were successful in 2010 in increasing the amount of available bandwidth to their subscriber base. Results from an annual survey of US broadband households show that downstream speeds increased an average of 34% in 2010, according to In-Stat."

To purchase this report, click here.

Connected Game Console Update - from Parks Associates

"Multimedia content, such as Netflix streaming services, and popular games with online components, such as Call of Duty and Madden NFL, are driving households to connect their game consoles and creating a new foundation for future growth in online video, according to international research firm Parks Associates. The firm's new report Connected Game Console Update finds 64% of U.S. broadband households with an Internet-connectable game console have it hooked to the Internet, a major increase from 2007, when only 25% had their next-gen console connected."

To purchase this report, click here.

Delivering Quality Care to the Digital Home: 2010 Update - from Parks Associates

"U.S. revenues from digital health technology-enabled solutions and services will exceed $5.7 billion in 2015, fueled by chronic-care monitoring solutions, senior aging-in-place services, and connected wellness and fitness apps and programs, a new industry report from Parks Associates forecasts.
According to Delivering Quality Care to the Digital Home: 2010 Update, industry revenues in 2010 hit $1.7 billion, and the projected compound annual growth rate (CAGR) for the next five years will be 27%. Mobile broadband will be a key growth driver as many emerging health devices and services rely on high-speed connectivity to track vital signs or enable interactive features."

To purchase this report, click here.

Wireless Infrastructure Market Data - from ABI Research

"LTE equipment expenditure is expected to ramp up quickly in 2011. ABI Research estimates that LTE equipment spending will grow 120% in 2011 to reach almost $1 billion. This increase is supported by more than 185 deployments and trials around the world."

To purchase this report, click here.

Upcoming Events

2011-02-22 CalCom Supplier's Showcase & Tech Expo in Sacramento, CA (Feb 22-24)

2011-02-24 Cable Next-Gen Broadband Strategies: Docsis 3.0, Wireless, Fiber & Beyond in Denver, CO

2011-03-01 O-T-T (Over-the-Top Video and TV) Conference in San Jose, CA (March 1-2)

2011-03-01 NTCA's 2011 PR and Marketing Conference in Las Vegas, NV (May 1-3)

2011-03-02 Louisiana Telecommunications Association Annual Convention in New Orleans, LA (Mar 2-4)

2011-03-06 OFC-NFOEC Conference 2011 in Los Angeles, CA (Mar 6-10)

2011-03-07 BMMA 2011 Annual Meeting in Jacksonville, FL (March 7-8)

2011-03-07 Broadband Forum Annual Meeting in Boston, MA (Mar 7-11)

2011-03-08 RIITA Annual Conference & Expo in Des Moines, IA (Mar 8-10)

2011-03-09 RFC's Broadband Services 2011 Seminar in Jacksonville, FL (March 9-11)

2011-03-09 IDC's Directions 2011 in Boston, MA

2011-03-15 IDC Directions 2011 in San Jose, CA

2011-03-15 Telecommunications Association of Michigan PoliTech Conference in Lansing, MI (Mar 15-16)

2011-03-16 Lighting the Way to FTTH Profitability: From Concept to the Customer in Nashville, TN

2011-03-22 CTIA Wireless 2011 in Orlando, FL (Mar 22-24)

2011-03-22 Tower Technology Summit in Orlando, FL (Mar 22-24)

2011-03-22 The Path to 4G @ CTIA Wireless 2011

2011-04-03 WTA's 2011 Spring Annual Meeting in Napa, California (Apr 3-6)

2011-04-09 NAB Show in Las Vegas, NV (April 9-14)

2011-04-12 IP Possibilities Conference and Expo in Kansas City, MO (Apr 12-14)

2011-04-25 2011 Rocky Mountain IPv6 Summit in Denver, CO (Apr 25-27)

2011-04-26 Broadband Properties Summit 2011 in Dallas (April 26-28)

2011-05-01 National Council of State Telecommunications Associations (NCSTAE) Annual Conference in South Lake Tahoe, NV (May 1-4)

2011-05-17 TIA 2011 in Dallas, TX (May 17-20)

2011-05-23 Connectivity Week 2011 in Santa Clara, CA (May 23-26)

2011-05-23 Alaska Telephone Association 2011 Annual Meeting in Valdez, AK (May 23-25)

2011-05-31 2011 Canadian Telecom Summit in Toronto (May 31 to June 2)

2011-06-06 Iowa Telecommunications Association (ITA) Rural Telecom Forum

2011-06-06 OTA/EITA Joint Annual Meeting in Gleneden Beach, OR (Jun 6-8)

2011-06-08 World IPv6 Day

2011-06-12 Illinois Telecommunications Association Annual Convention in Normal, IL (Jun 12-14)

2011-06-14 The Cable Show 2011 in Chicago, IL (June 14-16)

2011-06-20 Cloud Leadership Forum in Santa Clara, CA (Jun 20-21)

2011-06-28 Connections...The Digital Living Conference and Showcase in Santa Clara, CA (Jun 28-30)
Past Issues of CrossTalk

Suggestion Box

Have an idea for an article, want to contribute an article, or just have a suggestion for improving this newsletter? Feel free to contact Lesley Kirchman at ljkirchman@actiontec.com. See you next time.
About Actiontec Electronics, Inc

Building off of a history of shipping 20 million Internet access devices, Actiontec Electronics, Inc., leads the market in developing innovative broadband connectivity and broadband-powered solutions that simplify and enrich the digital life. Actiontec offerings range from the market's broadest selection of IPTV-capable broadband home gateways for bringing IP-based video services into the home, to DSL modems, wireless networking devices, routers and digital entertainment devices. The company's carrier-class products are easy to install, manage, and use, and are sold through retail channels and broadband service providers. Founded in 1993, Actiontec is headquartered in Sunnyvale, CA, and maintains branch offices in Colorado Springs, CO; Shanghai, China; and Taipei, Taiwan. For more information, call 408-752-7700 or visit http://www.actiontec.com

Actiontec Electronics Inc. - 760 North Mary Avenue, Sunnyvale, CA 94085 -
Web: www.actiontec.com - Email: broadband-sales@actiontec.com

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