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Welcome to CrossTalk, a Telco-Broadband publication designed to provide you with timely, valuable information in a clear and simple format. Crosstalk strives to provide a centralized guide to the latest market research and technology advancements that allow our industry to stay competitive, reduce customer churn, and increase profitability. We will also provide updates on the latest developments here at Actiontec. We hope you enjoy this issue, and continue to look for our updates in the future. We also look forward to any feedback you may have on how we can make this newsletter more valuable to you.
Connections Conference in Santa Clara

The 2010 Connections Conference will convene in Santa Clara on June 6-8. The Conference will include topics such as "Service Provider and the Connected Home," "TV Everywhere," and "Online Video, Mobile Internet, and Cloud Services." Brian Henrichs, Chief Business Development Officer at Actiontec Electronics, will take part in the Conference, joining a panel of experts for a session titled "The Future of the Set-Top Box." Brian will discuss the growing role of Microsoft Mediaroom in TV services and provide practical real-world insight into what it takes to deploy a set-top box or router with Mediaroom.

New from Actiontec Electronics

FREE Market Research

Wireless Substitution: Early Release of Estimates from the National Health Interview Survey, July - Dec 2009 from CDC
In this CDC report, analysts found that nearly 25% percent of households in the United States had abandoned their traditional landlines, depending solely on cellular telephones. Other findings include:

  • Percentage of households with no landline has been increasing steadily
  • Adults living with unrelated adult roommates, adults who rent, and adults under the age of 29 compose the greatest percentage of households with no landlines
  • Two percent of the US population has no landline or cellular option

To download this report for free, click here.

NTCA 2009 Wireless Survey Report from NTCA
In this survey and its accompanying report, NTCA highlights the importance of wireless technology in the race to stay competitive, particularly in rural marketplaces. According to the report, providers are investing millions of dollars to deliver wireless to their non-urban consumers-and many of those not currently doing so are considering entering the wireless marketplace. The survey also found that 76% of respondents provide wireless services to their customers, 88% of those currently offering wireless plan to upgrade to next-generation technology, and 55% plan to deploy LTE.

To download this report for free, click here.

The 2009 Canada Digital Year in Review from comSCORE
This free white paper covers the prevailing digital trends of 2009 and what they foretell for Canada's future. Among its findings:

  • Internet usage in Canada continues to grow
  • the Ontario region is responsible for a dominant share of Internet usage
  • Canadians spend an average of 42 hours online each month, compared to only 30 hours for Americans
  • Canada saw a 169% increase in online video consumption in 2009

The report offers a wealth of information, including in-depth coverage of demographics and Internet usage tracking.
To download this report for free, click here.

PAY FOR Market Research

Service Providers and Support Services: Analysis and Forecasts from Parks Associates
In this new purchasable report from Parks Associates analyst Kurt Scherf covers how broadband providers are building support capabilities, provides an overview of the key services being offered, and discusses the role of support businesses in the context of revenue creation, profitability, and customer retention. It also tracks applicable polls, such as the one shown below:

Also mentioned in the report are new opportunities for carriers to increase ARPU by offering premium support services, online backup and premium technical support.
For more information, or to purchase the study, click here.

Home Systems: Home Security - Analysis and Forecast from Parks Associates
Another Parks Associates study was also released recently. In "Home Systems: Home Security 2010," they have crafted a report that will interest those carriers who already offer or plan on offering a security service and are looking for another great opportunity to increase ARPU. The report finds that approximately half of home security subscribers pay somewhere between $20 to $40 per month. Pricing should stay flat as more competitors, such as telecommunications providers, are flocking to this space and offering a security service along with high speed Internet, phone, voice mail, etc.

For more information, or to purchase the study, click here.
Rural Growth of Broadband from comSCORE
This study by comScore, details the role of regional Internet service providers (ISPs) in the growth of rural broadband in the United States. Fueled by greater price competition, increased consumer demand, and growth in bandwidth-intense activities like video streaming and peer-to-peer sharing, broadband penetration continues to make gains across rural markets, as shown in the following figure:

Among the report's conclusions is the notion that smaller regional broadband providers can establish strongholds in more rural areas while playing a key role in the national expansion of broadband.
To see the press release regarding this report click here.

Consumer Cloud Computing from ABI Research
ABI Research released a new report, "Consumer Cloud Computing." Based on the results of a survey of US consumers aged 18-55 on their familiarity with, and usage of, cloud computing applications, the study attempts to forecast consumer cloud computing uptake in the next five years. The survey did uncover some interesting numbers: only 11.6% of US consumer market paid for online backup/storage services, while over 143 million consumers have used a free or low-cost application that resides in the cloud. The report projects that revenue for cloud-based back up or storage sites to grow from $75 million in 2009 to $372 million in 2015.
For more information, or to purchase the study,click here.
Upcoming Events

2010-05-24 Broadband Forum Second Quarter Meeting in Ottawa, Canada (May 24-28)

2010-05-24 Connectivity Week in Santa Clara, CA (May 24-27)

2010-06-08 Connections: The Digital Living Conference and Showcase in Santa Clara, CA (June 8-10)

2010-06-13 Cloud Leadership Forum

Our esteemed experts, practitioners and industry-leading technology companies will lead lively discussions that:

  • Spotlight the most promising immediate and long-term applications of cloud
  • Explore the industry and customer partnerships that can accelerate cloud’s adoption
  • Close technology gaps, and
  • Set the agenda for the evolution of cloud.

2010-06-22 Symposium: Build a Better Internet in Washington DC (Jun 22)

2010-07-24 OPASTCO's 47th Annual Summer Convention and Tradeshow in Seattle, WA (July 24-28)

2010-09-12 2010 FTTH Conference & Expo in Las Vegas (Sept 12-16)

2010-09-15 BMMA Fall Workshop in Madison, WI (Sept 15-17)

2010-09-19 NTCA 2010 Fall Conference in St. Louis, Mo (Sept 19-22)

2010-09-20 Broadband Forum Third Quarter Meeting in APAC (Sept 20-24)

2010-10-06 CTIA Enterprise & Applications in San Francisco, CA (Oct 6-8)

2010-10-13 OSP Expo in San Antonio, TX (Oct 13-14)

2010-10-18 4G World in Chicago, IL (Oct 18-21)

2010-11-09 TelcoTV in Las Vegas, NV (Nov 9-11)
Past Issues of CrossTalk

Suggestion Box

Have an idea for an article, want to contribute an article, or just have a suggestion for improving this newsletter? Feel free to contact Lesley Kirchman at ljkirchman@actiontec.com. See you next time.
About Actiontec Electronics, Inc

Building off of a history of shipping 20 million Internet access devices, Actiontec Electronics leads the market in developing innovative broadband connectivity and broadband-powered solutions that simplify and enrich the digital life. Actiontec offerings range from the market's broadest selection of IPTV-capable broadband home gateways for bringing IP-based video services into the home, to DSL modems, wireless networking devices, routers and digital entertainment devices. The company's carrier-class products are easy to install, manage, and use, and are sold through retail channels and broadband service providers. Founded in 1993, Actiontec is headquartered in Sunnyvale, CA, and maintains branch offices in Colorado Springs, CO; Shanghai, China; and Taipei, Taiwan. For more information, call 408-752-7700 or visit http://www.actiontec.com.

Actiontec Electronics Inc. - 760 North Mary Avenue, Sunnyvale, CA 94085 -
Web: www.actiontec.com - Email: broadband-sales@actiontec.com

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