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Q2000 for CenturyLink
Pair Bonded Wireless N Universal VDSL2 Modem Router
This product is no longer available for sale and there is only limited support available for it.

 

 

Building off the success of the Q1000 wireless VDSL modem router, the Q2000 improves the WAN options by offering VDSL2 bonded capabilities. Service providers can now use the VDSL2 Bonding, Wireless N radio, Gigabit Ethernet switch, and capacious amounts of memory to offer HD IPTV and other high-bandwidth services directly to the home and throughout the home.

The Pair Bonded Wireless N VDSL2 Modem Router also features
  • Pair bonded VDSL2 or VDSL 2+
  • Gigabit Ethernet 4 Port Router
  • Wireless N Access Point(WiFi)
  • Auto fallback to single line ADSL2 and ADSL2+
  • Robust Firewall and Advanced security including stateful packet inspections, denial of service protection, intrusion detection and WPA and WEP wireless encryption
  • QoS (Quality of Service)
  • TR-069 Remote Management support

Support

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Frequently Asked Questions

Does this device support IPv6?

Is there a way to clear or Reset the Admin username and password on my Actiontec device?

What is the default username and password for Actiontec Modems and Routers?

What is Actiontec doing about the industry wide issue of the (WPS) Wi-Fi Protected Setup PIN brute force vulnerability?

Are our DSL Modems and Routers compatible with Docsis 3.0?

Is my Actiontec DSL Modem or Cable/DSL Router a Firewall?

How do I disable Client Isolation or AP (access point) Isolation?

What are the VPI/VCI settings for AT&T DSL Service?

How can I know the correct VPI/VCI settings to use?

What is the current firmware version for my Actiontec Device?

Does this device support IPv6?
Yes, this device does support IPv6.

Is there a way to clear or Reset the Admin username and password on my Actiontec device?
Yes, but clearing the password also resets the configuration of the device. So following a reset, the modem or router will need to be completely reconfigured.
To reset the device, begin with the unit powered up and with a solid Green Power light, then using a small tool depress and hold the Reset button on the back of the device just until you see the color of the Power light change from Green to Amber, and then release it before it turns Red.
The length of time that the Reset button must be held to accomplish the reset varies from model to model, but as long as the Reset button is released while the power light is Amber the Reset will be successful.

What is the default username and password for Actiontec Modems and Routers?
Most Actiontec Modems and Routers DO NOT have a default login. The exceptions are the Actiontec Modems and Routers made and branded for a specific Internet Service Providers (ISP). Some ISP's require a default user name and password. These Modems and Routers have a sticker on the bottom of the device with the default User name and Password printed on them.

What is Actiontec doing about the industry wide issue of the (WPS) Wi-Fi Protected Setup PIN brute force vulnerability?
As of 1/31/2012 all future Actiontec products that have the (WPS) Wi-Fi Protected Setup feature in the firmware will also contain a WPS "lock-out" feature and/or any other Wi-Fi Alliance recommended improvements to the (WPS) Wi-Fi Protected Setup.

Are our DSL Modems and Routers compatible with Docsis 3.0?
No, they are not because this standard only applies to cable modems.

Is my Actiontec DSL Modem or Cable/DSL Router a Firewall?
Yes, the Actiontec DSL Modem and Cable/DSL Router acts as a Firewall. They provide security through "Stateful Packet Inspection" or SPI, which inspects incoming data packets to make sure they correspond to an outgoing request. Unsolicited packets (which could be harmful) are rejected. Through the use of specific Firewall settings, the firewall can be configured to block outgoing as well as incoming traffic.

How do I disable Client Isolation or AP (access point) Isolation?
Actiontec devices NOT have Client Isolation or AP (access point) Isolation enabled on our routers (therefore no disabling is required).

What are the VPI/VCI settings for AT&T DSL Service?
By default, the Actiontec router/gateways VPI/VCI values are set to 0/35. For BellSouth customers these values are required to be 8/35. To change these values, from the unit's interface, click the Advanced Setup tab, from the menu on the left, click Broadband Settings and/or DSL settings. Changed the 0 to 8 and click "Apply". Once the page refreshes, verify the color of the Internet LED on the front of your unit. If both the PPP Username/Password and VPI/VCI entered into the unit are correct, the Internet LED will be Green. If it is Red, you have not entered the correct PPP Username/Password under the Quick Setup tab. Re-enter these values, the PPP Username will typically be an email address (someone@att.net) and the PPP Password will be a six digit alpha/numeric such as (xyz123). These values are only available from AT&T. If the Internet LED is off, please verify that you have input the correct VPI/VCI has it pertains to your AT&T network. Again, these values are only available from AT&T.

How can I know the correct VPI/VCI settings to use?
Your ISP should provide the VPI/VCI settings, but if they do not, here are some guide lines for trying to get your modem configured anyway.

United States
ISP VPI/VCI Settings
CenturyLink/Qwest 0/32, Verizon 0/35, SBC 0/35, AT&T 0/35, SW Bell 0/35, Sprint 8/35, TDS 0/35, Bell South 8/35, CenturyTel 8/35, EarthLink 0/35, Embarq 8/35, and GSInet 8/35

United Kingdom
ISP VPI/VCI Settings
NTL 0/38, Bulldog 0/38, UK Online 0/38, and Tiscali 0/38

If your ISP is not in this list but they are in the USA, then first try 0/35, and if the Internet light remains off, try 8/35. If your ISP is not in this list and they are in the UK, then you should try 0/38. Other than CenturyLink/Qwests 0/32, the settings of 0/35 and 8/35 are the most common used by ISPs in the USA, and 0/38 is used by virtually all of the ISPs in the UK. The ISP should have provided this information in the beginning, but some ISPs resist giving the VPI/VCI information if you have not purchased the modem that they provide. However if 0/35, 8/35 and 0/38 do not work, then there is really no alternative, to getting the information from your ISP. It is unfortunate, but sometimes it requires a great deal of insistence to obtain this information from the ISP.

What is the current firmware version for my Actiontec Device?

This document lists the current and legacy product firmware versions for Actiontec products. Actiontec does not maintain/provide firmware upgrades for devices supplied by an Internet Service Provider. Contact your ISP for firmware upgrades for devices supplied by the ISP.

Current Firmware Versions

If a product is not listed in the document, then there has been no firmware update or upgrade released for that product.

Contact Support

Online

Email support via the "Technical Support Request Form" is available to ALL products, and is always FREE.

Fax

Fax based support can be utilized by any product, and it too is FREE.
There is one Telephone number for Technical Support via FAX: (719) 522-9421

Phone

Telephone based Technical Supports availability is determined by the product and the place of purchase.
  • If you purchased the Actiontec product in a retail store, the accompanying documentation will identify the types of support available for that product.
  • If you purchased the Actiontec product from your ISP, your first point of contact will always be the ISP.
If you are calling from within the United States, dial: 1 (888) 436-0657

Product Sheet

Wall Mount Guide