Frequently Asked Questions

What is the default username and password for Actiontec Gateways and Routers?

What is the default IP address for accessing an Actiontec Gateway or Router?

How many simultaneous connections does a Actiontec Router or Gateway allow?

How is a replacement Actiontec CD obtained?

Are the Actiontec Routers and Gateways compatible with Windows Vista?

Is there a way to clear or reset the Admin username and password on an Actiontec R Series Router, Gateway or Wireless Access Point?

How do I Reset the Actiontec to its default settings?

Do the Actiontec Routers and Gateways support File and Printer Sharing? Is there anything that needs to be done, to enable it?

What is the current firmware version for my DSL Modem, Gateway or Router?

What is the default username and password for Actiontec Gateways and Routers?
Most Actiontec Gateways and Routers DO NOT have a default login. By default, the username is set to "admin", and the password is left blank, meaning, there is no password, and as long as the password is left blank, no login is required to access the interface of the Gateway or Router. The exceptions are the Actiontec Gateways and Routers made and branded for Verizon. Whether distributed by Verizon or sold Retail, these Gateways and Routers DO have a default login. The default username is "admin" and the default password is "password". These are the only two scenarios possible for Actiontec Gateways and Routers. However, the username and password can be changed by the user at any time. It is important to write down and save the new username and password when it is changed. If the username or password is lost or forgotten, resetting the Gateway or Router is the only way to regain access. Resetting the device to clear a lost password, necessitates a complete reconfiguration of the Gateway or Router.

What is the default IP address for accessing an Actiontec Gateway or Router?
The default  IP address for accessing most of the Actiontec Gateways and Routers is "192.168.0.1". The exceptions are the Actiontec Gateways and Routers made and branded for Verizon. Whether distributed by Verizon or sold Retail, these Gateways and Routers use an alternative IP address. The default IP address is "192.168.1.1" for the Actiontec Gateways and Routers for Verizon. These are the only two IP addresses used for the Actiontec Gateways and Routers. However, the IP address can be changed by the user, so it is important to document and save the IP address when it is changed. It is suggested that the IP address should be written on a label that is then attached to the Gateway or Router. If this new IP address is communicated to technical support early in any relevant conversation, it will save time and confusion.

How many simultaneous connections does a Actiontec Router or Gateway allow?
It varies from 190 to 254, depending on the product and the firmware. The GT704WGs that have the Verizon firmware loaded, have a limit of 190. The R7000M-2A is limited to 252, and all of the remaining Actiontec Routers and Gateways have a limit of 254. However, it is good to keep in mind that each computer added to the network will reduce the bandwidth available to the existing network computers. It is recommended to limit the number of connections to 45, but this number can vary depending on the activities of the network computers. For example, downloading MP3s, ISOs, or other large files, require much more bandwidth than checking email or simple Web browsing. If the network is Hosting Web, FTP or Gaming severs the limit for the number of network connections may be much lower.

How is a replacement Actiontec CD obtained?
There are two methods for obtaining a replacement Actiontec CD.
1. Downloading the ISO for free from the Actiontec Support Site. If an ISO is available, it will be posted along with all other Drivers and Software, on the support page for that product. Instructions for converting the ISO file into a CD can be downloaded along with the ISO.
2. Contacting Actiontec Technical Support by phone and purchasing one. Actiontec CDs can be purchased for $6.95 (including S&H) within the USA, and $8.95 (including S&H) for customers in Europe and the UK.
To purchase call: 1-800-371-0442 (USA), 0800-180-4434 (UK)
Please have your Visa or MasterCard ready, along with product name and model number, or CD part number if available. (MasterCard and Visa are the only cards Actiontec is able to accept.)

Are the Actiontec Routers and Gateways compatible with Windows Vista?
Yes, the Gateways and Routers are compatible, but the Actiontec CD may not be. If the CD is Vista compatible then Vista will be listed on the CD with the other operating systems, such as XP and Windows 2000.
If the CD is an older unit and not Vista compatible it does not mean the Router or Gateway cannot be setup and configured for your Internet connection. It only means that the CD cannot be used to do it. The Actiontec Gateways and Routers are designed to be configured manually as well as by CD. To setup a Router or Gateway manually you will be logging into it via its Web interface, and configuring it that way.

Is there a way to clear or reset the Admin username and password on an Actiontec R Series Router, Gateway or Wireless Access Point?
Yes, but clearing the password also resets the configuration of the device. So following a reset, the gateway or router will need to be completely reconfigured.
To reset an 'R' Series Router, Gateway or Wireless Access Point, begin with the unit powered up. Then using a small tool, depress and hold the Reset button on the back of the device for 10 seconds, and then release it. The only 'R' Series device that cannot be reset is the R4500U. This is because it was designed and built without a Reset button; but there are step by step directions for clearing a lost password available on the page for that product.

How do I Reset the Actiontec to its default settings?
Begin with the power light solid Green. Then using a small tool, press and hold the Reset button in for 10 seconds, then release the button. It will take 30 to 40 seconds for the Actiontec to restart.
(Be aware that ALL configuration settings stored in the Actiontec will be lost when resetting the unit, and that it will need to be reconfigured, once it has restarted.)

Do the Actiontec Routers and Gateways support File and Printer Sharing? Is there anything that needs to be done, to enable it?
Yes, the Actiontec Routers and Gateways support File and Printer Sharing.
No, it does not require enabling. There are no settings on the Actiontec Routers and Gateways with regard to Sharing, it is the router's default behavior. All of the settings for Sharing are on the computers (or printers, or NAS, etc...) themselves.

The Actiontec routers and gateways do not have any additional features or settings for File and Printer Sharing (computers that can 'see each other' or a networked printer on the network). As stated earlier, the default behavior of the Actiontec allows this activity with no restrictions. Wireless devices have access to each other and to Wired devices, whether Ethernet or USB. The reverse is also true, Wired devices (like a PC) have full access to other Wired devices (like a printer or NAS), as well as Wireless devices (whether PC or printer).

Provided that the PCs in question have a functioning Internet connection through the Actiontec Router or Gateway. Then...
If a device can not 'see' the network or access resources on the network, the cause will be on the devices themselves. If it is a printer, then it may be a network TCP/IP setting or missing protocol. If it is a server or workstation that cannot be accessed, then it will be TCP/IP settings, Firewall settings or mis-configured Sharing on the PC.

The bottom line is this, there are NO settings on the Actiontec Routers and Gateways for Sharing.

Help for the configuring of File and Printer Sharing for MS Windows.

What is the current firmware version for my DSL Modem, Gateway or Router?
This document lists the current product firmware versions for Actiontec and the various Internet Service Providers or ISPs.

Current Firmware Versions

If a product is not listed in the document, then there has been no firmware update or upgrade released for that product.