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Industry Articles and Research

IoT Security: Time to Rethink Risk Management

IoT Security: Time to Rethink Risk Management

The Internet of Things (IoT) is often considered a consumer technology, focusing on household adoption of smart home devices. IoT has changed how people interact with technology on a daily basis and IoT has changed how service providers communicate with customers....

Is Your Guest Network Exposing You to Hackers?

Is Your Guest Network Exposing You to Hackers?

Most people would agree that keeping their personal information secure is a priority. In the digital age, the same should be said about keeping your home Wi-Fi network secure. Malicious bots, hackers, and malware are all too familiar as we increasingly trust and...

How Managed WiFi Can Increase Profits

How Managed WiFi Can Increase Profits

Wireless networking is growing more complex for customers and service providers alike. As more customers adopt connected devices, the demand on the home network grows. How service providers respond to the demand presents opportunities to add value to their services...

Connected Home Opportunity for Service Providers

Connected Home Opportunity for Service Providers

Connected homes in the US have been growing rapidly in both number and complexity. A study from Parks Associates found that 71% of US broadband households own a connected entertainment device. The same report shows that consumers consider Internet service providers as...

Trends in Connecting and Securing the Smart Home

Trends in Connecting and Securing the Smart Home

Smart home technology and devices are becoming a household norm. Smart home devices help to create a custom-tailored environment in the home that matches consumers’ lifestyle needs. The growing number of IoT products and the increase in consumer adoption of smart...

How Machine Learning Can Help Service Providers

How Machine Learning Can Help Service Providers

The Internet of Things (IoT) offers consumers with the ability to DIY their homes and take control of all aspects of the technology in their everyday life. However smart today’s technology may be, troubleshooting is inevitable. GetCRM, a company that specializes in...

The Key to Preventing Truck Rolls

The Key to Preventing Truck Rolls

Calling tech support for Internet service is inevitable. Customers with varying technical knowledge will call their Internet service provider (ISP) tech support for any issues they might be experiencing. Service Providers have indicated that up to 60% of their...

How Artificial Intelligence Is Changing Our Lives

How Artificial Intelligence Is Changing Our Lives

One of the earliest introductions to the possibilities of artificial intelligence and machine learning came from none other than The Jetsons’ Rosie the robot maid in 1962. While we are still decades away from flying cars, we have been introduced to some Jetsons’...

How to Identify Cord-Cutting Before It Happens

How to Identify Cord-Cutting Before It Happens

There are 119.9 million TV households in the US. Within those households, there are 186.7 million adults who watch cable or satellite TV and 33 million cord cutters. Cord cutting has been trending upwards since the early 2000’s. The rapid growth of streaming services...

Is Cord Cutting Improving?

Is Cord Cutting Improving?

A single Google search of “Cord Cutting Trends” results in an array of information with headlines reading: “Cord Cutting Trend is Accelerating,” “Cord cutting has reached its peak,” “Cord cutting is losing momentum,” “Traditional TV struggles to keep up with cord...

Are Enhanced Parental Controls Better?

Are Enhanced Parental Controls Better?

Today’s kids are digital natives. They have grown up with technology integrated into nearly every aspect of their lives. Classrooms, for example, now include computers and tablets to facilitate learning. As a parent, you might find yourself asking: What do I do when...

What is the Future of the Copper Network?

What is the Future of the Copper Network?

As the rollout of fiber technology increases, so does the number of people wanting to utilize it to consume copious amounts of HD streaming video, music or internet content. But what is going to happen to the copper network? Will it be switched off like the change...

Battle for Digital Streaming: Service Provider Streaming Devices vs. Roku

Battle for Digital Streaming: Service Provider Streaming Devices vs. Roku

On September 25th, Comcast addressed cord-cutting trends by announcing its plan to give free Xfinity Flex streaming boxes to their broadband-only subscribers. While it’s not unusual for carriers to partner with streaming platforms, Comcast has a competitive edge by offering their own OTT device, which pulls customers away from buying a third-party OTT device, like a Roku.

Wi-Fi Tools that Boost Your Network Performance

Wi-Fi Tools that Boost Your Network Performance

Dead zones are the ultimate downfall of an otherwise efficient wireless network. You’ve probably experienced a dead zone in your own home at some point. Maybe you were trying to stream the big game in the family room of your home and were met with constant buffering,...

How WiFi is Becoming More Important Than Mobile Data

How WiFi is Becoming More Important Than Mobile Data

2019 marks the 20th anniversary of Wi-Fi. In recent months, Wi-Fi has been in the news and on every IT expert’s radar. The release of Wi-Fi 6 is already yesterday’s news as the future standards of Wi-Fi are already being unveiled. The rapidly evolving Wi-Fi market has...

Why Integrating the Smart Home is Important

Why Integrating the Smart Home is Important

Smart home technology is becoming a household norm. Globally, over 34 million households adopted a smart home device for the first time in 2018. Many new home builders are embracing smart home technology and are integrating it into homes, building the foundation for...

How to Differentiate by Protecting the Smart Home

How to Differentiate by Protecting the Smart Home

Keeping your home secure is at the forefront of new smart home technology. The Internet of Things (IoT) is bursting with the newest and greatest devices. Data from IoT Analytics shows that there are about 7 billion devices connected to the Internet in 2019 and...

Is your WiFi Ready for the Future

Is your WiFi Ready for the Future

Wi-Fi, like all technologies, is evolving. While new Wi-Fi technology updates are less frequent then the new generations of devices, it allows Internet service providers, consumers and businesses time to prepare for the shift to the new Wi-Fi standard. With 802.11ax...

Blockchain opportunities for service providers

Blockchain opportunities for service providers

Blockchain is one of the most talked about technologies today, and it’s got the potential to disrupt numerous industries – including telecommunications and broadband. While blockchain is still a young and emerging technology, it’s important to understand the potential...

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