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30% of Netflix Subs Take Premium Service

30% of Netflix Subs Take Premium Service

Parks Associates’ recent OTT video research reported that despite a price increase in October 2017, 30% of Netflix subscribers are now in their premium service tier. This is up from 21% in late 2017. Netflix’s basic tier fell from 35% of subscribers in late 2017 to...

Customer Experience Improves with Focus on Service Rep

Customer Experience Improves with Focus on Service Rep

Employee productivity and customer loyalty can improve with a shift in perspective. Businesses that make service reps their top priority are likely to see this growth. Gartner, Inc. conducted a study where more than 2,000 customer service reps from roughly 30...

IoT Security Spend Will Grow 300% to $6 Billion by 2023

IoT Security Spend Will Grow 300% to $6 Billion by 2023

Juniper Research conducted a new study, which concluded that the spending on IoT cybersecurity solutions is projected to reach over $6 billion globally by 2023. This rapid growth is set to rise by nearly 300% due to spending by product and service providers in...

Esports Viewing is on the Rise

Esports Viewing is on the Rise

Parks Associates released new research on esports. They are defined as "professionally or semi-professionally organized competitive video gaming events," which include big-name titles like "League of Legends," "Call of Duty," and "Street Fighter." It is a rapidly...

College Wi-Fi Budgets Span from $750K to $1 Million

College Wi-Fi Budgets Span from $750K to $1 Million

According to the Association of College and University Housing Officers-International (ACUHO-I), Connectivity on college campuses, connectivity is growing in capacity and speed. The organization’s annual ResNet Report showed 2 out of 3 colleges provide full campus...

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