Wireless N Gigabit Ethernet Router

Model #: R1000H
Retail #:
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Frequently Asked Questions

All of the Ethernet ports on my Modem or Router are in use; can I still add devices? How?

What is the default username and password for Actiontec Modems and Routers?

Can I use the Actiontec Modem or Router to connect to my employers VPN so that I can work from home?

I need to open ports on the Actiontec, should I use Port Forwarding or DMZ Hosting? Why?

Will the HCB1000 work with either the Actiontec V1000H or R1000H?

How many HPNA devices can I have connected at one time in my home network?

My HPNA devices no longer works now that I changed to satellite service?

Does the modem support SNMP GET requests on the LAN?

Do the Actiontec Routers and Modems support File and Printer Sharing? Is there anything that needs to be done, to enable it?

Should I turn the Actiontec Router or Modem Off each night, or should I leave it On, perpetually?

What is the current firmware version for my Actiontec Device?

Is there a limit to the number of Wireless connections, that the Actiontec Wireless Router or Modem will allow?

Can I stop using my software Firewall or Security program on my computers, now that I have the Actiontec Modem or Router?

Does this device support IPv6?

What is Actiontec doing about the industry wide issue of the (WPS) Wi-Fi Protected Setup PIN brute force vulnerability?

Is my Actiontec DSL Modem or Cable/DSL Router a Firewall?

How do I disable Client Isolation or AP (access point) Isolation?




All of the Ethernet ports on my Modem or Router are in use; can I still add devices? How?
Yes, connecting an Ethernet hub or switch will extend the capabilities of the Actiontec Modem or Router. Just run a standard Ethernet cable from the UPLINK port of your new hub or switch to a LAN port on the Actiontec Modem or Router. Then connect the power supply to the hub or switch.

What is the default username and password for Actiontec Modems and Routers?
Most Actiontec Modems and Routers DO NOT have a default login. The exceptions are the Actiontec Modems and Routers made and branded for a specific Internet Service Providers (ISP). Some ISP's require a default user name and password. These Modems and Routers have a sticker on the bottom of the device with the default User name and Password printed on them.

Can I use the Actiontec Modem or Router to connect to my employers VPN so that I can work from home?
Yes, the Actiontec Modems and Routers support connecting to VPN servers. By default, Actiontec Routers and Modems allow Client VPN traffic to pass-through. (the Actiontec will allow a connected PC to "pass-through" and connect to a remote VPN server).

NOTE: Unless otherwise specified, Actiontec Routers and Modems do not function as VPN endpoints. They cannot make a VPN connection directly to a VPN server, router or client. The reverse is also true, VPN routers, servers and clients cannot make a VPN connection directly to the Actiontec Router itself. (Some of the proprietary VPN applications require specific ports be opened in the Actiontec, for a successful connection. Not all VPNs use the same ports, so determine the ports used by your VPN software before attempting to forward the ports.)

I need to open ports on the Actiontec, should I use Port Forwarding or DMZ Hosting? Why?
Port Forwarding and DMZ Hosting are two ways to accomplish the same thing, opening ports. Where Port Forwarding is selective and specific, DMZ Hosting is indiscriminate and wide open. If you need to open one port or a small range of ports, or even a combination of both, Port Forwarding is the best choice. If the list of ports that need to be opened is long and complicated, it may be tempting to use DMZ Hosting, but it should still be avoided unless the security of the machine in question is not critical. The only time that DMZ Hosting is appropriate, is when it can be used without compromising the security of the network.

Examples where DMZ Hosting might be appropriate:
1. Devices like game consoles or web-cams with a limited Operating System
2. A server designed for that type of an environment
    (like a proxy server or a server with hardened security)
3. Possibly a gaming computer, but it is not recommended
    (At the very least the computer may need frequent reloading of the OS)

The difference between Port Forwarding and DMZ Hosting is security. While any open port will slightly degrade security, it is possible to maintain a level of security on a network that utilizes Port Forwarding. It is not really possible to keep a network secure using DMZ Hosting, unless the network or some of it's critical components are designed for it.

Rule of Thumb:
Use Port Forwarding as the primary tool for configuring ports.
Use DMZ Hosting only when it is required.

Will the HCB1000 work with either the Actiontec V1000H or R1000H?
Yes, the HCB1000 will work with the Actiontec V1000H and R1000H. But the speeds will be reduced because of the hardware limitations of the HCB1000.

How many HPNA devices can I have connected at one time in my home network?
10 is the total number of HPNA devices that can be connected at one time in a home network.

My HPNA devices no longer works now that I changed to satellite service?
This is because the satellite service is using a LNB. An LNB is the device on the front of a satellite dish that receives the very low level microwave signal from the satellite, amplifies it, changes the signals to a lower frequency band and sends them down the cable to the indoor receiver. And some LNB's will filter out the HPNA signal causing them to no longer work.

Does the modem support SNMP GET requests on the LAN?
We currently do not support SNMP on any of our products.

Do the Actiontec Routers and Modems support File and Printer Sharing? Is there anything that needs to be done, to enable it?
Yes, the Actiontec Routers and Modems support File and Printer Sharing.
No, it does not require enabling. There are no settings on the Actiontec Routers and Modems with regard to Sharing, it is the router's default behavior. All of the settings for Sharing are on the computers (or printers, or NAS, etc...) themselves.

The Actiontec routers and modems do not have any additional features or settings for File and Printer Sharing (computers that can 'see each other' or a networked printer on the network). As stated earlier, the default behavior of the Actiontec allows this activity with no restrictions. Wireless devices have access to each other and to Wired devices, whether Ethernet or USB. The reverse is also true, Wired devices (like a PC) have full access to other Wired devices (like a printer or NAS), as well as Wireless devices (whether PC or printer).

Provided that the PCs in question have a functioning Internet connection through the Actiontec Router or Modem. Then...
If a device can not 'see' the network or access resources on the network, the cause will be on the devices themselves. If it is a printer, then it may be a network TCP/IP setting or missing protocol. If it is a server or workstation that cannot be accessed, then it will be TCP/IP settings, Firewall settings or mis-configured Sharing on the PC.

The bottom line is this, there are NO settings on the Actiontec Routers and Modems for Sharing.

Help for the configuring of File and Printer Sharing for MS Windows.

Should I turn the Actiontec Router or Modem Off each night, or should I leave it On, perpetually?
Actiontec Routers and Modems are designed to be left on continuously. The nature of the Internet makes an 'always on' connection very desirable, and in some cases a requirement. Turning the Actiontec Off when it is not being used, could arguably add to security. But any gains to Security by not being connected to the Internet 24/7, must be balanced against the loss of much convenience.
Whether it is a computer or a router, many users feel that turning electronic devices Off and On each day will wear them out prematurely, and others are convinced it will not.
Actiontec recommends leaving our routers and Modems on continuously, but they can be turned Off and On each day if you prefer.

What is the current firmware version for my Actiontec Device?
This document lists the current product firmware versions for Actiontec and the various Internet Service Providers or ISPs.

Current Firmware Versions

If a product is not listed in the document, then there has been no firmware update or upgrade released for that product.

Is there a limit to the number of Wireless connections, that the Actiontec Wireless Router or Modem will allow?
There is no limit on the number of wireless connections, but there is a limit to the amount of traffic or bandwidth that can pass through the Actiontec. It is good to keep in mind that each computer added to the network will reduce the bandwidth available to the existing network computers. It is recommended to limit the number of connections to 45, but this number can vary depending on the activities of the network computers. For example, downloading MP3s, ISOs, or other large files, require much more bandwidth than checking email or simple Web browsing. If the network is Hosting Web, FTP or Gaming severs the limit for the number of network connections may be much lower.

Can I stop using my software Firewall or Security program on my computers, now that I have the Actiontec Modem or Router?
The answer depends on the security requirements of your Network and what the individual computers are used for.
Actiontec Modems and Routers have a Stateful Packet Inspection (SPI) Firewall built-in, and because of this many users wonder if it is safe to uninstall their PCs software Firewall, if it is a third party product, or disable it, if it is built into the Operating System. This is desirable because when customers purchase a Router, they are interested in networking their computers, and having a separate firewall on each PC can make networking quite complicated.
The short answer is Yes, the software Firewalls can be removed or disabled, but not without risk. Many operate with only the one Firewall on the router successfully for some time. The risk is if a virus or hacker gets past the routers Firewall, there is nothing to stop it from compromising the entire network. If this type of arrangement is going to be used, any sensitive information, POS machines, or PCs used for banking, should be off of the Network, or these individual computers should continue to have their own software Firewall to protect them if the network was compromised.

Does this device support IPv6?
No this device does not support IPv6.

What is Actiontec doing about the industry wide issue of the (WPS) Wi-Fi Protected Setup PIN brute force vulnerability?
As of 1/31/2012 all future Actiontec products that have the (WPS) Wi-Fi Protected Setup feature in the firmware will also contain a WPS "lock-out" feature and/or any other Wi-Fi Alliance recommended improvements to the (WPS) Wi-Fi Protected Setup.

Is my Actiontec DSL Modem or Cable/DSL Router a Firewall?
Yes, the Actiontec DSL Modem and Cable/DSL Router acts as a Firewall. They provide security through "Stateful Packet Inspection" or SPI, which inspects incoming data packets to make sure they correspond to an outgoing request. Unsolicited packets (which could be harmful) are rejected. Through the use of specific Firewall settings, the firewall can be configured to block outgoing as well as incoming traffic.

How do I disable Client Isolation or AP (access point) Isolation?
Actiontec devices NOT have Client Isolation or AP (access point) Isolation enabled on our routers (therefore no disabling is required).