Corporate Social Responsibility

From day one, we have been committed to the idea that a company can have a positive impact on its employees, surrounding communities, and the planet.

Our technology and products enrich lives at home, school, and work. But we have an equally important mission to minimize our environmental impact and be a leader in building a healthy and inclusive community.

Commitment to Diversity

At Actiontec, we’re committed to diversity and inclusion. Our mission is to foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and challenged to do their best. We’ve found that bringing together employees with different perspectives and experiences sparks innovation, promotes better decision making and yields the creative problem solving that’s critical to our long-term success. In short, the diversity of our workforce makes us a stronger company.

Certified Minority Owned Business
Actiontec is a certified Minority Business Enterprise (MBE) through California’s Utility Supplier Diversity Program. As a minority-owned business, we recognize the importance of having a global workforce that mirrors our customers and the world around us.

Equal Opportunity Hiring and Supplier Diversity
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, or promoting based on a person’s race, color, religion, sex, age, religion, national origin, sexual orientation, disability, or other protected status. By attracting and developing top employees from around the world, we’ve assembled a best-of-breed global workforce, all dedicated to producing the best quality products and most innovative applications.

We also promote diversity in the companies we choose to work with as subcontractors. We have a Supplier Diversity program that is actively updated and evaluated. From where we buy components, to where we get our services and phone networks, our Supplier Diversity program ensures that minority-owned and women-owned businesses are given an equal opportunity to compete.

Commitment to Youth
For more than seven years, we have provided work experience and guidance for interns of a federally funded non-profit program, NOVA Youth Experience and the Bill Wilson Center. The program serves at risk and low income youth, ages sixteen to twenty-one. Through this subsidized work program, the interns gain real workplace skills to gain unsubsidized positions after working with us.

Commitment to Sustainability

We’re committed to the world we live in and strive to minimize the environmental impact we have throughout the supply chain, from our suppliers to our operations and products. We established a formal Sustainability Program to lower our environmental footprint and reduce costs in multiple areas:

  • Water Saving: Based in California’s Silicon Valley, we understand that water is a precious resource. The Sustainability Program calls for a 2% reduction in water consumption through high efficiency irrigation and plumbing, along with active employee participation. Corporate facilities have been updated to include low flow toilets and aerators.
  • Recycling and Reuse: As an electronics manufacturer, recycling is serious business, for both our operations and manufacturing supply chain. Through the Sustainability Program, our recycling goals are stringent: 90% paper recycling and reuse; 90% cardboard recycling and reuse; 90% scrap product recycling; 100% battery recycling; 100% fluorescence light tube recycling; 100% electronic waste recycling; and 90% plastic bottles, metal cans, containers recycling, and 40-70% recycled material for our packaging.
  • Energy Efficiency: The Sustainability Program calls for a 2% reduction in electricity consumption company-wide through a combination of: use of ENERGY STAR products, purchase of EPEAT certified computers, and employee conservation.

We publish an annual Sustainability Report that documents our environmental progress and sets new targets for the future. We hope our efforts not only minimize our own impact, but also serve as a model for other high-tech companies in the industry and raise the overall environmental awareness of our partners, clients, and community.

Bay Area Commuter Benefits Program

Commitment to Quality

Actiontec is deeply committed to continuously improve its quality management system to provide high quality products and services that exceed customer expectations. Through the use of a formal management system, regular performance assessments, quality audits, and industry benchmarking of best-in-class practices, Actiontec creates reliable, easy-to-use, standards-based products for its customers with first-rate service and support.

Through Actiontec’s commitment to quality and continuous improvement, Actiontec customers experience longer product life, lower total lifecycle costs, faster time to market, and superior customer satisfaction.

Actiontec actively participates in quality standards development through participation in the QuEST Forum and the International Organization for Standardization (ISO), and complies with service provider product quality and reliability standards such as Telcordia FD-NEBS-01, SR-332 and GR-282.

Actiontec is TL9000 and ISO9001 accredited for the design, distribution, support and servicing of broadband products for telecommunications service providers.

Code of Ethics

Actiontec will conduct its business honestly and ethically wherever we operate in the world. We will constantly improve the quality of our services, products and operations and will create a reputation for honesty, fairness, respect, responsibility, integrity, trust and sound business judgment. No illegal or unethical conduct on the part of officers, directors, employees or affiliates is in the company’s best interest. Actiontec will not compromise its principles for short-term advantage. The ethical performance of this company is the sum of the ethics of the men and women who work here. Thus, we are all expected to adhere to high standards of personal integrity.

Officers, directors and employees of the company must never permit their personal interests to conflict, or appear to conflict, with the interests of the company, its clients or affiliates. Officers, directors and employees must be particularly careful to avoid representing Actiontec in any transaction with others with whom there is any outside business affiliation or relationship. Officers, directors, and employees shall avoid using their company contacts to advance their private business or personal interests at the expense of the company, its clients or affiliates.

No bribes, kickbacks or other similar remuneration or consideration shall be given to any person or organization in order to attract or influence business activity. Officers, directors and employees shall avoid gifts, gratuities, fees, bonuses or excessive entertainment, in order to attract or influence business activity.

Officers, directors and employees of Actiontec will often come into contact with, or have possession of, proprietary, confidential or business-sensitive information and must take appropriate steps to assure that such information is strictly safeguarded. This information – whether it is on behalf of our company or any of our clients or affiliates – could include strategic business plans, operating results, marketing strategies, customer lists, personnel records, upcoming acquisitions and divestitures, new investments, and manufacturing costs, processes and methods. Proprietary, confidential and sensitive business information about this company, other companies, individuals and entities should be treated with sensitivity and discretion and only be disseminated on a need-to-know basis.

Officers, directors and employees will seek to report all information accurately and honestly, and as otherwise required by applicable reporting requirements.

Officers, directors and employees will refrain from gathering competitor intelligence by illegitimate means and refrain from acting on knowledge which has been gathered in such a manner. The officers, directors and employees of Actiontec will seek to avoid exaggerating or disparaging comparisons of the services and competence of their competitors.

Officers, directors and employees will obey all Equal Employment Opportunity laws and act with respect and responsibility towards others in all of their dealings.

Officers, directors and employees will remain personally balanced so that their personal life will not interfere with their ability to deliver quality products or services to the company and its clients. Officers, directors and employees agree to disclose unethical, dishonest, fraudulent and illegal behavior, or the violation of company policies and procedures, directly to management.

Violation of this Code of Ethics can result in discipline, including possible termination. The degree of discipline relates in part to whether there was a voluntary disclosure of any ethical violation and whether or not the violator cooperated in any subsequent investigation.

Remember that good ethics is good business.

Supplier Code of Conduct

Actiontec’ supplier code of conduct describes our corporate responsibility requirements for our suppliers. These requirements are consistent with the core tenets of the International Labour Organization’s fundamental conventions and the United Nations Universal Declaration of Human Rights.

It is Actiontec’ policy to conduct business in compliance with the law and widely accepted norms of fairness and human decency, and we require our suppliers to act similarly. We also expect our suppliers to adhere to our Code of Ethics.

As a condition of doing business with Actiontec, we expect suppliers to conform to these requirements and expect their sources in the supply chain to do so as well. We assess conformance to these requirements and consider a supplier’s progress in meeting these requirements and their ongoing performance in making sourcing decisions.

Suppliers are expected to correct non-conformance issues identified during assessments. We want to work with our suppliers to improve conditions, because the situation for workers can deteriorate if we simply terminate contracts. If a supplier refuses or is unable to correct the non-conformance to our satisfaction, we will terminate the relationship as a last resort.

Our requirements for supplier business conduct are:

Compliance
Suppliers will maintain compliance systems and be able to demonstrate a satisfactory record of compliance with the law in their business conduct.

Anti-Corruption
Suppliers will conduct their businesses without engaging in corrupt practices, including public or private bribery or kickbacks. Suppliers will maintain integrity, transparency and accuracy in corporate record keeping.

No Unfair Business Practices
Suppliers will act with integrity and lawfully in the proper handling of competitive data, proprietary information and other intellectual property, and comply with legal requirements regarding fair competition, antitrust, and accurate and truthful marketing.

Anti-Discrimination
Suppliers will employ workers on the basis of their ability to do the job, rather than on the basis of their personal characteristics, conditions or beliefs.

Conflict Minerals
Suppliers will ensure that the materials (tin, tantalum, tungsten and gold) used in components and products supplied are conflict-free. Suppliers must assure the procurement of these metals does not directly or indirectly finance or benefit illegal armed groups through mining or mineral trading. Suppliers are to establish policies, due diligence frameworks, and management systems, consistent with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas. Actiontec has adopted the Electronics Industry Citizenship Coalition (EICC) standard conflict minerals reporting format and we require our suppliers to document their supply chain to us regarding the origination of these minerals and smelter sources.

No Harsh or Inhumane Treatment
Suppliers will prohibit the physical abuse and harassment of employees, as well as the threat of either.

Freely Chosen Employment
Suppliers will not use forced, prison or indentured labor, including debt bondage. Suppliers will ensure that terms of employment are voluntary. If a supplier recruits contract or migrant workers, the supplier will pay agency recruitment fees and will ensure there are no unreasonable employment or relocation expenses. Suppliers will not require any worker to remain in employment for any period of time against his or her will, or adopt practices that restrict worker’s ability to terminate employment. Workers will not be required to lodge “deposits” or hand over government-issued identification, passports or work permits as a condition of employment, unless required by law.

No Child Labor
Suppliers will ensure that their hiring practices are in conformance with International Labor Organization (ILO) Conventions for minimum age (Convention 138) and child labor (Convention 182). Suppliers are encouraged to develop lawful workplace apprenticeship programs for the educational benefit of their workers, provided that all participants meet the minimum age requirements. Workers under the age of 18 should not perform hazardous work and should be restricted from night work if it interferes with educational needs.

Freedom of Association and Collective Bargaining
Suppliers will recognize the right of workers to join or to refrain from joining associations of their own choosing and the right to collective bargaining, unless otherwise prohibited by law. In all cases, worker rights to open communication, direct engagement, and humane and equitable treatment must be respected.

Fair Working Hours
While it is understood that overtime is often required, suppliers will manage operations in compliance with the law and ensure that overtime does not exceed levels that create inhumane working conditions. Suppliers will not require, on a regularly scheduled basis, work in excess of 60 hours per week or in excess of six consecutive days without a rest day.

Wages and Benefits
Wages and benefits paid will meet, at a minimum, applicable legal requirements. In any event, wages and benefits should be enough to meet basic needs. For each pay period, the supplier will provide workers with an understandable wage statement that includes sufficient information to verify accurate compensation for work performed.

Suppliers will not permit deductions from wages as a disciplinary measure.

Safe and Healthy Working Conditions
Suppliers will operate a safe and healthy work environment. Suppliers that provide housing or eating facilities will operate and maintain them in a safe, sanitary and dignified manner.

Environmental Sustainability
Environmentally Preferred Products: Actiontec values environmentally preferred products. We work with and encourage our suppliers to create products that are energy efficient, highly recyclable and contain significant amounts of recycled materials and low amounts of hazardous materials. To enable us to evaluate supplier components and products for environmental performance, suppliers must provide material disclosures as outlined in our controlled and reportable materials disclosure process.

Ozone-Depleting Substances: It is Actiontec’ policy to eliminate from our products any components ” including components provided by our suppliers ” that contain or that are manufactured with a process that uses any Class I ozone-depleting substance.

As outlined in the Internal Revenue Service’s Publication 510, the U.S. government imposes an environmental tax on the sale or use of ozone-depleting chemicals and imported products containing or manufactured with these chemicals. Suppliers need to provide certification that products imported into the U.S. do not contain or are not manufactured with a process that uses any Class I ozone-depleting chemicals.

Actiontec Environmental Report 2016
California Supply Chains Act
  1. Verification.
    We have gotten verification/certification of compliance with the Actiontec Supplier Code of Conduct from our top 10 vendors on our TL9000 Approved Vendor List. Several from this list have supplied/pointed to their own internal documents/web which we verified.
  2. Audits.
    On site visits by Actiontec personnel and annual certification by vendors required.
  3. Certification.
    As stated above certification is required annually. There are written procedures for this and a compliance log of suppliers is maintained.
  4. Internal Accountability.
    These procedures and forms with training are now part of Actiontec’s TL9000 quality procedures which are internally monitored and externally audited.
  5. Training.
    The Actiontec procurement team has been trained in the above procedures.
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