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|2011-03-11||Firmware Upgrade - GT701D NCS 220.127.116.11.4
Instructions NOTE: Actiontec Electronics will not provide a refund or replacement, for products that have failed due to the loading of incorrect firmware or the testing of custom firmware.
(To identify your Actiontec product, look for the model number. It is located on the FCC sticker, found on the bottom or back of the product. Typically the model number is in the sticker's upper right hand corner.)
This Firmware Upgrade (18.104.22.168.4) is for the GT701D ONLY. It is not to be used on any other model of router or gateway. This is a NCS (Non-Customer Specific) Firmware, and is not intended as an Upgrade for ANY ISP Specific Firmware, regardless of version number. Therefore, you should not load a NCS Firmware Upgrade on to a gateway that currently has an ISP Specific Firmware installed. The reverse is also true. You should not load an ISP Specific Firmware Upgrade on to a gateway that currently has a NCS version installed. These types of Upgrades frequently result in a nonfunctional device.
Clicking the link above will initiate the download, and at the prompt 'Do you want to run or save this file?' select 'Save'. At the following 'Save As' dialog, be sure to select a familiar location to save the file, like 'My Documents' or the 'Desktop', so that the file will be easy to find later.
What is the default username and password for Actiontec Modems and Routers?
Most Actiontec Modems and Routers DO NOT have a default login. The exceptions are the Actiontec Modems and Routers made and branded for a specific Internet Service Providers (ISP). Some ISP's require a default user name and password. These Modems and Routers have a sticker on the bottom of the device with the default User name and Password printed on them.
Do the Actiontec Routers and Modems support File and Printer Sharing? Is there anything that needs to be done, to enable it?
Yes, the Actiontec Routers and Modems support File and Printer Sharing.
No, it does not require enabling. There are no settings on the Actiontec Routers and Modems with regard to Sharing, it is the router's default behavior. All of the settings for Sharing are on the computers (or printers, or NAS, etc...) themselves.
The Actiontec routers and modems do not have any additional features or settings for File and Printer Sharing (computers that can 'see each other' or a networked printer on the network). As stated earlier, the default behavior of the Actiontec allows this activity with no restrictions. Wireless devices have access to each other and to Wired devices, whether Ethernet or USB. The reverse is also true, Wired devices (like a PC) have full access to other Wired devices (like a printer or NAS), as well as Wireless devices (whether PC or printer).
Provided that the PCs in question have a functioning Internet connection through the Actiontec Router or Modem. Then...
If a device can not 'see' the network or access resources on the network, the cause will be on the devices themselves. If it is a printer, then it may be a network TCP/IP setting or missing protocol. If it is a server or workstation that cannot be accessed, then it will be TCP/IP settings, Firewall settings or mis-configured Sharing on the PC.
The bottom line is this, there are NO settings on the Actiontec Routers and Modems for Sharing.
Help for the configuring of File and Printer Sharing for MS Windows.
I need to open ports on the Actiontec, should I use Port Forwarding or DMZ Hosting? Why?
Port Forwarding and DMZ Hosting are two ways to accomplish the same thing, opening ports. Where Port Forwarding is selective and specific, DMZ Hosting is indiscriminate and wide open. If you need to open one port or a small range of ports, or even a combination of both, Port Forwarding is the best choice. If the list of ports that need to be opened is long and complicated, it may be tempting to use DMZ Hosting, but it should still be avoided unless the security of the machine in question is not critical. The only time that DMZ Hosting is appropriate, is when it can be used without compromising the security of the network.
Examples where DMZ Hosting might be appropriate:
1. Devices like game consoles or web-cams with a limited Operating System
2. A server designed for that type of an environment
(like a proxy server or a server with hardened security)
3. Possibly a gaming computer, but it is not recommended
(At the very least the computer may need frequent reloading of the OS)
The difference between Port Forwarding and DMZ Hosting is security. While any open port will slightly degrade security, it is possible to maintain a level of security on a network that utilizes Port Forwarding. It is not really possible to keep a network secure using DMZ Hosting, unless the network or some of it's critical components are designed for it.
Rule of Thumb:
Use Port Forwarding as the primary tool for configuring ports.
Use DMZ Hosting only when it is required.
Is my AT&T Network Password the same as my AT&T Email Password?
No, they are different. The Network Password is a system generated password used by your modem/router to authenticate and connect to the DSL network. Modems/routers provided by AT&T will automatically populate your Member ID and Network Password into the device. For modems/routers not supplied by AT&T, you will need to enter this information in to the device
My VPN Client shows I am connected, so why am I still unable to access resources on the VPN network?
This will sometimes occur when there is a problem with the IP address used by the VPN Client computer. The remote VPN Client is either using an IP address that is in a range that conflicts with the VPN network or the VPN network requires that Clients use an IP address from within a specific range. If the IP address is in conflict, the solution is to change the range of IP addresses used by the Actiontec Router or Modem. But if the VPN network requires a specific range of IP addresses, then only an administrator can provide the information that is needed. After contacting the network Admin to determine the correct IP range, the directions in the following section can be used to configure the LAN IP Address of the Actiontec Router or Modem.
To change the range of addresses used by the computer network, the router's LAN IP address must be changed. To change the LAN IP address you must first access the User Interface of the Router or Modem at the current IP address. (Virtually all of the Actiontec Routers and Modem have a default IP address of 192.168.0.1. The exceptions are the Routers and Modem that Actiontec produces for use on Verizon's FiOS and DSL Service. Those devices have an IP address of 192.168.1.1.) After accessing the User Interface, select the 'Advanced Setup' option. In the Advanced Setup, select 'LAN IP Address'. On the LAN IP Address page, you need to do more than just change the IP address, you need to change the network. The simplest way to do this is to change the third octet. That is the third section of the IP address. By default the third section, or octet, is either a '0' (In the address 192.168.0.1) or a '1' (In the address 192.168.1.1). Not just any number value can be used; it must be a value that is between the number '2' and the number '254'. So something like 192.168.5.1 (The third octet is '5') or 192.168.77.1 (The third octet is '77') would work. It is not enough to just change the last octet or section. That would not change the network, only the IP address. This means that the network clients would still be assigned an IP address that conflicts with the VPN sever.
(Changing the LAN IP Address will cause the Router or Modem to assign new IP addresses that are compatible with the new LAN IP Address to all DHCP clients. Network Clients with Static IP addresses will need to be changed manually. Naturally, you will need to use the new IP address when accessing the User Interface of the device in the future.)
Should I turn the Actiontec Router or Modem Off each night, or should I leave it On, perpetually?
Actiontec Routers and Modems are designed to be left on continuously. The nature of the Internet makes an 'always on' connection very desirable, and in some cases a requirement. Turning the Actiontec Off when it is not being used, could arguably add to security. But any gains to Security by not being connected to the Internet 24/7, must be balanced against the loss of much convenience.
Whether it is a computer or a router, many users feel that turning electronic devices Off and On each day will wear them out prematurely, and others are convinced it will not.
Actiontec recommends leaving our routers and Modems on continuously, but they can be turned Off and On each day if you prefer.
Are our DSL Modems and Routers compatible with Docsis 3.0?
No, they are not because this standard only applies to cable modems.
Is my Actiontec DSL Modem or Cable/DSL Router a Firewall?
Yes, the Actiontec DSL Modem and Cable/DSL Router acts as a Firewall. They provide security through "Stateful Packet Inspection" or SPI, which inspects incoming data packets to make sure they correspond to an outgoing request. Unsolicited packets (which could be harmful) are rejected. Through the use of specific Firewall settings, the firewall can be configured to block outgoing as well as incoming traffic.
How do I disable Client Isolation or AP (access point) Isolation?
Actiontec devices NOT have Client Isolation or AP (access point) Isolation enabled on our routers (therefore no disabling is required).
What are the VPI/VCI settings for AT&T DSL Service?
By default, the Actiontec router/gateways VPI/VCI values are set to 0/35. For BellSouth customers these values are required to be 8/35. To change these values, from the unit's interface, click the Advanced Setup tab, from the menu on the left, click Broadband Settings and/or DSL settings. Changed the 0 to 8 and click "Apply". Once the page refreshes, verify the color of the Internet LED on the front of your unit. If both the PPP Username/Password and VPI/VCI entered into the unit are correct, the Internet LED will be Green. If it is Red, you have not entered the correct PPP Username/Password under the Quick Setup tab. Re-enter these values, the PPP Username will typically be an email address (firstname.lastname@example.org) and the PPP Password will be a six digit alpha/numeric such as (xyz123). These values are only available from AT&T. If the Internet LED is off, please verify that you have input the correct VPI/VCI has it pertains to your AT&T network. Again, these values are only available from AT&T.
How can I know the correct VPI/VCI settings to use?
Your ISP should provide the VPI/VCI settings, but if they do not, here are some guide lines for trying to get your modem configured anyway.
ISP VPI/VCI Settings
CenturyLink/Qwest 0/32, Verizon 0/35, SBC 0/35, AT&T 0/35, SW Bell 0/35, Sprint 8/35, TDS 0/35, Bell South 8/35, CenturyTel 8/35, EarthLink 0/35, Embarq 8/35, and GSInet 8/35
ISP VPI/VCI Settings
NTL 0/38, Bulldog 0/38, UK Online 0/38, and Tiscali 0/38
If your ISP is not in this list but they are in the USA, then first try 0/35, and if the Internet light remains off, try 8/35. If your ISP is not in this list and they are in the UK, then you should try 0/38. Other than CenturyLink/Qwests 0/32, the settings of 0/35 and 8/35 are the most common used by ISPs in the USA, and 0/38 is used by virtually all of the ISPs in the UK. The ISP should have provided this information in the beginning, but some ISPs resist giving the VPI/VCI information if you have not purchased the modem that they provide. However if 0/35, 8/35 and 0/38 do not work, then there is really no alternative, to getting the information from your ISP. It is unfortunate, but sometimes it requires a great deal of insistence to obtain this information from the ISP.
How to restore the modem to factory defaults
Press and hold the reset button until the power light goes amber. Once the power light goes amber release the reset button. The modem will power cycle and reset to factory defaults.
What is the current firmware version for my Actiontec Device?
This document lists the current and legacy product firmware versions for Actiontec products. Actiontec does not maintain/provide firmware upgrades for devices supplied by an Internet Service Provider. Contact your ISP for firmware upgrades for devices supplied by the ISP.
If a product is not listed in the document, then there has been no firmware update or upgrade released for that product.