Expertly Manage, Diagnose
and Optimize Home Networks

Optim®

Managed Service Assurance Platform

The home Wi-Fi network is more crowded than ever, with tablets and smartphones, content streaming and online gaming. When the Wi-Fi network is not operating at peak performance, it impacts the consumer’s entire broadband experience. Yet troubleshooting Wi-Fi issues has been challenging for service providers. The home Wi-Fi has traditionally been invisible for operators – it’s hard to diagnose issues inside the customer home, let alone take the steps needed to prevent issues before they affect the subscriber. As a result, Wi-Fi problems end up in long tech support calls, costly truck rolls, unnecessary equipment returns and most importantly, unhappy customers.

The Optim Managed Service Assurance Platform changes the game. You get visibility into the home network, along with the ability to automate and manage subscriber devices and experiences. This revolutionary cloud-based platform provides a unified view of subscriber home networks across your operations. Technicians get real-time and historical visibility into subscriber’s Wi-Fi performance for quick and effective remote troubleshooting. Subscribers get intuitive tools to manage their home network and solve basic issues themselves. Optim also includes big data analytics to show Wi-Fi performance and trends across the entire network, as well as machine learning algorithms that automatically identify and fix problems.

Benefits of Optim

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Reduce truck rolls by resolving Wi-Fi issues up front

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Reduce tech support call times by identifying the problem quickly

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Increase customer satisfaction with proactive Wi-Fi trouble resolution

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Reduce support calls by enabling Self-serve problem identification and resolution

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Increase customer retention with value-add services

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Increase revenue opportunities with services such as endpoint/IoT security, managed Wi-Fi services, premium tech support and more

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Improve home network performance

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Reduce operational costs with more efficient troubleshooting and management

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Cloud-based solution provides complete, holistic view of entire network

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Hardware agnostic solution

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Self-healing intelligence and automation

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Big data analytics

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Machine learning and artificial intelligence

Optim Managed WiFi

  • Provides call center agents and field technicians with real-time visibility into the home network to analyze the problem and recommended solutions to resolve the issue.
  • Support Assist tools to enable remote diagnostics and troubleshooting.
  • Self-Service tools for subscribers to view and manage their home network for basic Wi-Fi problems.

Optim SmartSteering®

  • Intelligently optimizes WiFi performance for all devices for the home network.
  • Ensures both radio bands are optimally balanced and each client device has the best possible connection.
  • Improves network traffic flow and overall better performance.

Optim WAN Speed Check

  • Service Providers can now know the true broadband and Wi-Fi speeds throughput across the entire network.
  • Optim WAN Speed Check uses cloud-based machine learning to intelligently measure and manage broadband and Wi-Fi speeds across the network to proactively prevent network traffic bottlenecks.

Optim Advanced Security

Powered by industry-leading cyber security expert F-secure to provide comprehensive network and cloud security, router security and endpoint protection.

  • Web content filtering
  • IoT device security
  • Endpoint security
  • Cloud-based data analytics that provides intelligent, in-depth analysis of real-time data from all the core network elements and wireless access devices across your deployment.
  • Identify trends and potential issues for better network management and service improvement.
  • Flexible, intuitive interface and fully customizable reporting.
  • Optim utilizes contextual analytics and machine-learning algorithms to proactively optimize subscriber home networks.
  • Comprehensive insights and understanding of network health across your service area, providing the best possible experience for your customers.
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