Industry Articles and Research

Solving WiFi Challenges in the Connected Home

Solving WiFi Challenges in the Connected Home

Service Providers have been working to update their WiFi infrastructure to support the growing demands of consumers, minimize service disruptions and to improve existing services. The need for a stable and optimized Internet experience drives Service Providers to look...

Remote WiFi Diagnostics to Avoid Truck Dispatches

Remote WiFi Diagnostics to Avoid Truck Dispatches

Service providers and subscribers share a common dread: truck rolls. Subscribers will do everything in their power to avoid the hassle of a home appointment with a service technician. Service providers work diligently to ensure that there are as few interruptions to...

How Machine Learning Can Improve WiFi Performance

How Machine Learning Can Improve WiFi Performance

WiFi networking is complex. As households adopt more smart home technology and other IoT devices, the dependency on the home network grows. Home networking is comprised of data. The amount of data produced by a network and the devices on it has become so vast that it...

The Sea Change Affecting In-Home WiFi

The Sea Change Affecting In-Home WiFi

When considering what consumers expect from their WiFi, the answer is relatively simple. Consumers want WiFi that is fast and reliable. While that doesn’t seem like much to ask for, in the increasingly complex world of home WiFi, there are a lot of elements that...

Get Deeper Visibility into WiFi Networks for Troubleshooting

Get Deeper Visibility into WiFi Networks for Troubleshooting

When thinking about the amount of data service providers have, most subscribers would think “My service provider is looking at my network? Creepy!” More consumers are growing wary of their data privacy and security, and rightfully so when thinking of hackers, bots,...

Managing WiFi Is Possible Across Legacy CPE

Managing WiFi Is Possible Across Legacy CPE

Establishing a WiFi management platform is essential for Service Providers to incorporate future technologies and successfully transition their subscribers to new evolutions of WiFi. A viable WiFi management solution needs to be flexible, with the ability to integrate...

Obtain a Competitive Advantage with Cloud-based WiFi Management

Obtain a Competitive Advantage with Cloud-based WiFi Management

When so much of the world is connected by the Internet, it only makes sense for our WiFi to be managed within scope of the Internet. Cloud computing was designed to do just that. Historically, everything from files to data management was localized to a device or a...

Solving the Complexity of Home WiFi

Solving the Complexity of Home WiFi

The average Internet subscriber’s WiFi needs are changing. The booming Internet of Things (IoT) market has dramatically increased the number of Internet dependent device in households. As devices and homes get smarter, the home network grows more complex.  Most people...

The Next Revolution of WiFi and Why it Matters

The Next Revolution of WiFi and Why it Matters

With the arrival of WiFi 6, the technology industry is buzzing with enhancements, performance improvements and even more IoT devices. The current state of WiFi technology reflects the growing needs of consumers. The growing number of WiFi dependent devices has...

Improving WiFi Connectivity and Performance with Managed WiFi

Improving WiFi Connectivity and Performance with Managed WiFi

Wi-Fi is the backbone of home networking, keeping many devices within the home connected to the Internet. Unfortunately, home networking and WiFi are far from simple. With more devices than ever depending on an Internet connection, it’s important for all elements of...

Powerful Home WiFi Diagnostics for Service Providers

Powerful Home WiFi Diagnostics for Service Providers

Home networking is a highly complex piece of our connected world. Internet service providers are the first point of contact when a customer’s home network isn’t performing as expected. As the home network becomes more convoluted, consumers tend to fall into two...

Cable’s Next Gen Business Strategies

Cable’s Next Gen Business Strategies

Potential cable customers have more options than ever when it comes to selecting the services that meet their expectations and needs. Cord cutting trends, video content competition, and the rising subscription costs of traditional pay-TV put cable providers in a...

Strategies Driving Key Decisions for Service Providers

Strategies Driving Key Decisions for Service Providers

There is an abundance of opportunity for Service Providers, with the emergence of Wi-Fi 6, 5G, 10G, and better than ever IoT devices. The conversation is now about how to incorporate these key initiatives into business plans and what these opportunities offer service...

Future Planning for IoT and WiFi

Future Planning for IoT and WiFi

As a result of the evolution of broadband, IoT is set up to flourish with new partnerships and growing adoption rates. We will break down the top influencing trends in broadband and the large scale impact they will have on the IoT market.Wi-Fi 6 and 6 GHz Band Wi-Fi 6...

Turn Smart Home Customer Care into a Profit Center

Turn Smart Home Customer Care into a Profit Center

Connected homes are becoming more common place. It is estimated that by 2020, there will be up to 21 billion connected IoT devices worldwide, paving the way for smarter cities and smarter homes. Adoption of smart devices is exciting, but also opens the door to...

Optimizing Customer Experience with Machine Learning

Optimizing Customer Experience with Machine Learning

The relationship between customers and telco companies has been notably distant. Historically, this relationship was defined by the times when the customer reaches out to their provider due to a network problem and is then met with questions and setting up an in-home...

Top OTT & Video Trends to Look for in 2020

Top OTT & Video Trends to Look for in 2020

As we begin 2020, we often forget how far OTT and video entertainment has come in a single year. The world of digital streaming and entertainment has grown by leaps and bounds and shows no signs of stopping. This is great news for current or potential cord cutters,...

How to Create New Competitive Advantages

How to Create New Competitive Advantages

A new generation of devices now lives in 71% of US broadband households. Internet of Things (IoT) devices have taken the technology industry by storm, pushing service providers to innovate and transform to meet IoT and customer needs. From that innovation emerged...

Increase Revenues with Smart Home Integration

Increase Revenues with Smart Home Integration

IoT is revolutionizing how the modern home functions, automating daily functions for a streamlined lifestyle. As smart home devices become more commonplace, the technology develops and becomes more complicated. Both the growing number of IoT products and the increase...

IoT Security: Time to Rethink Risk Management

IoT Security: Time to Rethink Risk Management

The Internet of Things (IoT) is often considered a consumer technology, focusing on household adoption of smart home devices. IoT has changed how people interact with technology on a daily basis and IoT has changed how service providers communicate with customers....

Is Your Guest Network Exposing You to Hackers?

Is Your Guest Network Exposing You to Hackers?

Most people would agree that keeping their personal information secure is a priority. In the digital age, the same should be said about keeping your home Wi-Fi network secure. Malicious bots, hackers, and malware are all too familiar as we increasingly trust and...

How Managed WiFi Can Increase Profits

How Managed WiFi Can Increase Profits

Wireless networking is growing more complex for customers and service providers alike. As more customers adopt connected devices, the demand on the home network grows. How service providers respond to the demand presents opportunities to add value to their services...

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