Industry Articles and Research

Solving the Complexity of Home WiFi

Solving the Complexity of Home WiFi

The average Internet subscriber’s WiFi needs are changing. The booming Internet of Things (IoT) market has dramatically increased the number of Internet dependent device in households. As devices and homes get smarter, the home network grows more complex.  Most people...

The Next Revolution of WiFi and Why it Matters

The Next Revolution of WiFi and Why it Matters

With the arrival of WiFi 6, the technology industry is buzzing with enhancements, performance improvements and even more IoT devices. The current state of WiFi technology reflects the growing needs of consumers. The growing number of WiFi dependent devices has...

Improving WiFi Connectivity and Performance with Managed WiFi

Improving WiFi Connectivity and Performance with Managed WiFi

Wi-Fi is the backbone of home networking, keeping many devices within the home connected to the Internet. Unfortunately, home networking and WiFi are far from simple. With more devices than ever depending on an Internet connection, it’s important for all elements of...

Powerful Home WiFi Diagnostics for Service Providers

Powerful Home WiFi Diagnostics for Service Providers

Home networking is a highly complex piece of our connected world. Internet service providers are the first point of contact when a customer’s home network isn’t performing as expected. As the home network becomes more convoluted, consumers tend to fall into two...

Cable’s Next Gen Business Strategies

Cable’s Next Gen Business Strategies

Potential cable customers have more options than ever when it comes to selecting the services that meet their expectations and needs. Cord cutting trends, video content competition, and the rising subscription costs of traditional pay-TV put cable providers in a...

Strategies Driving Key Decisions for Service Providers

Strategies Driving Key Decisions for Service Providers

There is an abundance of opportunity for Service Providers, with the emergence of Wi-Fi 6, 5G, 10G, and better than ever IoT devices. The conversation is now about how to incorporate these key initiatives into business plans and what these opportunities offer service...

Future Planning for IoT and WiFi

Future Planning for IoT and WiFi

As a result of the evolution of broadband, IoT is set up to flourish with new partnerships and growing adoption rates. We will break down the top influencing trends in broadband and the large scale impact they will have on the IoT market.Wi-Fi 6 and 6 GHz Band Wi-Fi 6...

Turn Smart Home Customer Care into a Profit Center

Turn Smart Home Customer Care into a Profit Center

Connected homes are becoming more common place. It is estimated that by 2020, there will be up to 21 billion connected IoT devices worldwide, paving the way for smarter cities and smarter homes. Adoption of smart devices is exciting, but also opens the door to...

Optimizing Customer Experience with Machine Learning

Optimizing Customer Experience with Machine Learning

The relationship between customers and telco companies has been notably distant. Historically, this relationship was defined by the times when the customer reaches out to their provider due to a network problem and is then met with questions and setting up an in-home...

Top OTT & Video Trends to Look for in 2020

Top OTT & Video Trends to Look for in 2020

As we begin 2020, we often forget how far OTT and video entertainment has come in a single year. The world of digital streaming and entertainment has grown by leaps and bounds and shows no signs of stopping. This is great news for current or potential cord cutters,...

How to Create New Competitive Advantages

How to Create New Competitive Advantages

A new generation of devices now lives in 71% of US broadband households. Internet of Things (IoT) devices have taken the technology industry by storm, pushing service providers to innovate and transform to meet IoT and customer needs. From that innovation emerged...

Increase Revenues with Smart Home Integration

Increase Revenues with Smart Home Integration

IoT is revolutionizing how the modern home functions, automating daily functions for a streamlined lifestyle. As smart home devices become more commonplace, the technology develops and becomes more complicated. Both the growing number of IoT products and the increase...

IoT Security: Time to Rethink Risk Management

IoT Security: Time to Rethink Risk Management

The Internet of Things (IoT) is often considered a consumer technology, focusing on household adoption of smart home devices. IoT has changed how people interact with technology on a daily basis and IoT has changed how service providers communicate with customers....

Is Your Guest Network Exposing You to Hackers?

Is Your Guest Network Exposing You to Hackers?

Most people would agree that keeping their personal information secure is a priority. In the digital age, the same should be said about keeping your home Wi-Fi network secure. Malicious bots, hackers, and malware are all too familiar as we increasingly trust and...

How Managed WiFi Can Increase Profits

How Managed WiFi Can Increase Profits

Wireless networking is growing more complex for customers and service providers alike. As more customers adopt connected devices, the demand on the home network grows. How service providers respond to the demand presents opportunities to add value to their services...

Connected Home Opportunity for Service Providers

Connected Home Opportunity for Service Providers

Connected homes in the US have been growing rapidly in both number and complexity. A study from Parks Associates found that 71% of US broadband households own a connected entertainment device. The same report shows that consumers consider Internet service providers as...

Trends in Connecting and Securing the Smart Home

Trends in Connecting and Securing the Smart Home

Smart home technology and devices are becoming a household norm. Smart home devices help to create a custom-tailored environment in the home that matches consumers’ lifestyle needs. The growing number of IoT products and the increase in consumer adoption of smart...

How Machine Learning Can Help Service Providers

How Machine Learning Can Help Service Providers

The Internet of Things (IoT) offers consumers with the ability to DIY their homes and take control of all aspects of the technology in their everyday life. However smart today’s technology may be, troubleshooting is inevitable. GetCRM, a company that specializes in...

The Key to Preventing Truck Rolls

The Key to Preventing Truck Rolls

Calling tech support for Internet service is inevitable. Customers with varying technical knowledge will call their Internet service provider (ISP) tech support for any issues they might be experiencing. Service Providers have indicated that up to 60% of their...

How Artificial Intelligence Is Changing Our Lives

How Artificial Intelligence Is Changing Our Lives

One of the earliest introductions to the possibilities of artificial intelligence and machine learning came from none other than The Jetsons’ Rosie the robot maid in 1962. While we are still decades away from flying cars, we have been introduced to some Jetsons’...

How to Identify Cord-Cutting Before It Happens

How to Identify Cord-Cutting Before It Happens

There are 119.9 million TV households in the US. Within those households, there are 186.7 million adults who watch cable or satellite TV and 33 million cord cutters. Cord cutting has been trending upwards since the early 2000’s. The rapid growth of streaming services...

Is Cord Cutting Improving?

Is Cord Cutting Improving?

A single Google search of “Cord Cutting Trends” results in an array of information with headlines reading: “Cord Cutting Trend is Accelerating,” “Cord cutting has reached its peak,” “Cord cutting is losing momentum,” “Traditional TV struggles to keep up with cord...

Are Enhanced Parental Controls Better?

Are Enhanced Parental Controls Better?

Today’s kids are digital natives. They have grown up with technology integrated into nearly every aspect of their lives. Classrooms, for example, now include computers and tablets to facilitate learning. As a parent, you might find yourself asking: What do I do when...

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