Managed Service Assurance Platform
The home Wi-Fi network is more crowded than ever, with tablets and smartphones, content streaming and online gaming. When the Wi-Fi network is not operating at peak performance, it impacts the consumer’s entire broadband experience. Yet troubleshooting Wi-Fi issues has been challenging for service providers. The home Wi-Fi has traditionally been invisible for operators – it’s hard to diagnose issues inside the customer home, let alone take the steps needed to prevent issues before they affect the subscriber. As a result, Wi-Fi problems end up in long tech support calls, costly truck rolls, unnecessary equipment returns and most importantly, unhappy customers.
Benefits of Optim
Reduce truck rolls by resolving Wi-Fi issues up front
Reduce tech support call times by identifying the problem quickly
Increase customer satisfaction with proactive Wi-Fi trouble resolution
Reduce support calls by enabling Self-serve problem identification and resolution
Increase customer retention with value-add services
Increase revenue opportunities with services such as endpoint/IoT security, managed Wi-Fi services, premium tech support and more
Improve home network performance
Reduce operational costs with more efficient troubleshooting and management
Cloud-based solution provides complete, holistic view of entire network
Hardware agnostic solution
Self-healing intelligence and automation
Big data analytics
Machine learning and artificial intelligence
- Provides call center agents and field technicians with real-time visibility into the home network to analyze the problem and recommended solutions to resolve the issue.
- Support Assist tools to enable remote diagnostics and troubleshooting.
- Self-Service tools for subscribers to view and manage their home network for basic Wi-Fi problems.
- Intelligently optimizes WiFi performance for all devices for the home network.
- Ensures both radio bands are optimally balanced and each client device has the best possible connection.
- Improves network traffic flow and overall better performance.
Powered by industry-leading cyber security expert F-secure to provide comprehensive network and cloud security, router security and endpoint protection.
- Web content filtering
- IoT device security
- Endpoint security
- Cloud-based data analytics that provides intelligent, in-depth analysis of real-time data from all the core network elements and wireless access devices across your deployment.
- Identify trends and potential issues for better network management and service improvement.
- Flexible, intuitive interface and fully customizable reporting.
- Optim utilizes contextual analytics and machine-learning algorithms to proactively optimize subscriber home networks.
- Comprehensive insights and understanding of network health across your service area, providing the best possible experience for your customers.